Frequently Asked Questions
Everything you need to know about your ORLY experience.
Are ORLY products vegan and cruelty-free?
Yes, all ORLY products are 100% vegan and Leaping Bunny certified cruelty-free. We do not test on animals or use animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping fees and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and shop pay installments for flexible payments.
How can I find the best treatment for my nail type?
You can visit our 'Nail Care' section or use our online consultation tool to find the perfect basecoats, topcoats, and strengtheners tailored to your specific needs.